Shipping & Delivery

At Synkd Health, we work hard to ensure your order is delivered quickly, safely, and reliably. This page explains our order processing times, delivery options, tracking information, and what to do if you experience any issues with your shipment.

Please read the information below before placing your order.

1. Order Processing

Orders are typically processed within 1–2 working days.

Orders placed:

• After 2:00 PM (UK time)
• On weekends
• During UK bank holidays

will begin processing on the next working day.

During busy periods, product launches, or promotional events, processing times may be slightly longer. We always aim to dispatch orders as quickly as possible.

2. UK Delivery Options

Standard UK Delivery

Estimated delivery: 2–4 working days after dispatch.

Express UK Delivery

Estimated delivery: 1–2 working days after dispatch.

Please note: Delivery estimates begin after your order has been dispatched, not from the date the order was placed.

3. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Please allow up to 24 hours for tracking updates to become available after dispatch.

You can also track your shipment at any time using our Track My Order page.

4. Subscription Orders

Subscription orders are processed automatically based on your selected delivery schedule.

If you need to update your:

• Delivery address
• Payment method
• Subscription frequency

please do so before your next scheduled billing date.

Once an order has entered processing, we may be unable to amend or cancel it.

You can manage your subscription anytime through the Manage My Subscription page.

5. Changing Your Delivery Address

Please ensure your delivery address is correct before completing checkout.

If you need to make a change, contact us as soon as possible.

While we'll always do our best to help, we cannot guarantee that address changes can be made once an order has entered our fulfilment process.

Synkd Health cannot accept responsibility for delays or failed deliveries resulting from incorrect or incomplete delivery information provided during checkout.

6. Delivery Delays

Although most orders arrive within the estimated delivery window, occasional delays can occur due to circumstances outside our control, including:

• Courier network delays
• Severe weather conditions
• UK bank holidays
• High seasonal demand
• Incorrect or incomplete delivery information
• Other unforeseen operational disruptions

If your order has not arrived within [X] working days of dispatch, please contact our Customer Care team with your order number.

7. Missing Parcels

Before contacting us, please check the following:

• Your tracking information
• Around your property or designated safe place
• With other members of your household
• With nearby neighbours
• With the courier where appropriate

If your parcel still cannot be located, please contact us and we'll investigate the issue with the delivery provider.

8. Damaged, Melted or Incorrect Products

We take great care when packing every order.

If your order arrives:

• Damaged
• Melted
• Opened
• Incorrect
• Missing items

please contact us within 7 days of delivery.

To help us resolve your issue quickly, please include:

• Your full name
• Order number
• Description of the issue
• Clear photographs of the product
• Photographs of the outer packaging
• Photographs of the shipping label

Our Customer Care team will review your claim and arrange an appropriate resolution where applicable.

Please do not dispose of the product or packaging until our review has been completed.

9. Failed Delivery Attempts

If delivery cannot be completed, the courier may:

• Leave the parcel in a designated safe place
• Deliver it to a neighbour
• Take it to a local collection point

If a parcel is returned to us because:

• Delivery was unsuccessful
• The address provided was incorrect
• The parcel was not collected

additional shipping charges may apply before the order can be dispatched again.

10. Split Deliveries

Where an order contains multiple products, items may occasionally be dispatched separately.

If this happens:

• You'll receive separate tracking information for each shipment.
• You will not be charged any additional delivery fees for shipments split by Synkd Health.

11. International Delivery

We currently deliver to:

United Kingdom only.

(Update this section if international shipping becomes available.)

If international shipping is introduced in the future, customers may be responsible for any:

• Customs duties
• Import taxes
• Local handling fees

These charges are determined by local authorities and are the responsibility of the customer.

Delivery times for international orders may vary depending on destination and customs processing.

12. Need Help?

If you have any questions regarding your order, delivery, or products, our Customer Care team is happy to help.

Email
marketing@synkdhealth.com

Support Hours
Monday – Friday
9:00 AM – 5:00 PM (UK Time)

Response Time
We aim to respond within 1–3 working days.

To help us assist you as quickly as possible, please avoid sending multiple emails regarding the same enquiry, as this may delay our response.