Privacy Policy

Last updated: October 2025

This Privacy Policy describes how Synkd Health Ltd (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit or make a purchase from https://synkdhealth.com (the “Site”).

By using our Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect several types of information to provide and improve our services:

a. Personal Information You Provide

When you purchase from our store, subscribe to updates, or contact us, we may collect:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number / WhatsApp number

  • Payment information (processed securely through our payment provider — we do not store card details)

b. Automatically Collected Information

When you visit our Site, Shopify automatically collects:

  • Device information (browser type, IP address, time zone)

  • Pages viewed, products browsed, and how you interact with the Site

  • Cookies (small files that enhance your browsing experience)

c. Marketing & Communications Data

If you opt-in to receive marketing messages, we collect your contact preferences (email, SMS, or WhatsApp).

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Communicate about your purchase or support requests

  • Send updates, promotions, and product news (if you have consented)

  • Improve our website, marketing, and customer experience

  • Comply with legal and regulatory obligations

3. Sharing Your Information

We share your information only with trusted third parties that help us operate our store:

  • Shopify (our e-commerce platform)

  • Payment processors (for secure payments)

  • Shipping partners (to deliver your orders)

  • Marketing and analytics services (to improve site performance and advertising)

All partners are required to handle your data securely and use it only for legitimate business purposes.

We do not sell or rent your personal data to any third parties.

4. Cookies

Our website uses cookies to recognize your browser and remember certain information.
You can choose to disable cookies through your browser, but this may affect how our site functions.

Common cookies we use:

  • _shopify_visit – tracks visits for analytics

  • _shopify_cart – stores cart items

  • _secure_session_id – maintains session login

5. Data Retention

We keep your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
For example, we retain order information for tax and accounting compliance.

6. Your Rights

Depending on your location, you have the right to:

  • Access, correct, or delete your personal data

  • Withdraw marketing consent at any time

  • Request data portability

  • Lodge a complaint with your local data protection authority

If you wish to exercise any of these rights, please contact us at:
📧 info@synkdhealth.com

7. Data Security

We use Shopify’s secure servers, SSL encryption, and trusted payment gateways to protect your data.
While no method of online transmission is 100% secure, we take all reasonable precautions to safeguard your information.

8. International Data Transfers

As we operate in both the United Kingdom and United States, your data may be transferred and processed across borders.
All such transfers comply with applicable privacy and data protection laws.

9. Third-Party Services

Certain third-party providers (like payment processors or analytics tools) have their own privacy policies governing the data we must share with them.
We recommend reviewing their policies to understand how your data is handled.

10. SMS, WhatsApp & Email Marketing

By providing your contact details, you consent to receive occasional messages from us about new products, promotions, or updates.
You can opt out at any time by replying “STOP” to SMS/WhatsApp or clicking “Unsubscribe” in emails.

11. Children’s Privacy

Our Site and products are not intended for children under 16.
We do not knowingly collect personal information from minors. If we learn that a minor has provided us data, it will be deleted promptly.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes to our practices or for operational, legal, or regulatory reasons.
Updates will be posted on this page with a revised “Last Updated” date.

13. Contact Us

For more information, questions, or complaints about this Privacy Policy, please contact us:

Synkd Health Ltd
📍 167–169 Great Portland Street, Fifth Floor, London, England, W1W 5PF
📧 info@synkdhealth.com
📞 WhatsApp or Call: info@synkdhealth.com
🌐 https://synkdhealth.com