Refund Policy

Last updated: October 2025

At Synkd Health, your satisfaction is our top priority.
If you are not completely happy with your purchase, we offer a 30-day refund policy to ensure your experience with Synkd is risk-free and transparent.

Please read below for full details on our return and refund process.

1. 30-Day Refund Guarantee

You have 30 days from the date you receive your order to request a return or refund.
To be eligible, your item must:

  • Be in its original, unopened packaging

  • Be in the same condition you received it

  • Include a valid proof of purchase (order confirmation or receipt)

We cannot accept opened, used, or damaged items for hygiene and safety reasons, as our products are consumable supplements.

2. How to Request a Refund

To start a return or refund, please contact us at:
📧 info@synkdhealth.com
📞 WhatsApp or Call: info@synkdhealth.com

Include the following details:

  • Order number

  • Full name

  • Reason for return

  • Photo of the product (if damaged or incorrect)

Once your request is approved, we’ll provide instructions for returning your item.
Please do not send your product back without contacting us first.

3. Return Shipping

  • Customers are responsible for paying return shipping costs unless the product arrived damaged or incorrect.

  • We recommend using a trackable shipping service to ensure safe delivery.

  • Return shipping costs are non-refundable unless the return is due to our error.

4. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed automatically to your original method of payment within 5–10 business days.

If you have not received your refund after 10 business days, please check with your bank or card provider before contacting us.

5. Exchanges

We only replace items if they are defective or damaged upon arrival.
If you need to exchange an item for the same product, contact us at info@synkdhealth.com within 30 days of receipt.

6. Non-Refundable Items

Please note, the following items are not eligible for return or refund:

  • Opened or used supplements

  • Gift cards or promotional items

  • Clearance or final-sale items

  • Digital downloads or e-gift products

7. Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please contact us within 7 days of delivery.
Provide your order number and a clear photo of the product so we can quickly resolve the issue with a replacement or full refund.

8. Late or Missing Refunds

If you haven’t received your refund after the standard processing time:

  1. Check your bank account again.

  2. Contact your credit card company (it may take some time before the refund is posted).

  3. Then contact your bank.
    If you’ve done all this and still haven’t received your refund, please email us at info@synkdhealth.com.

9. Policy Coverage

This Refund Policy applies to all purchases made directly through our official website:
🌐 https://synkdhealth.com

For third-party retailers or resellers, please contact them directly regarding their refund process.

10. Contact Us

For any questions about returns, refunds, or exchanges, please reach out to:

Synkd Health Ltd
📍 167–169 Great Portland Street, Fifth Floor, London, England, W1W 5PF
📧 info@synkdhealth.com
📞 WhatsApp or Call: info@synkdhealth.com
🌐 https://synkdhealth.com